Introduction:

As your child attends a childcare service that offers the My Family Lounge parent portal, we’re thrilled to provide all parents with self-paced videos so you feel confident using the parent portal to its full potential. Each module is clearly listed down the page. Simply watch the module video you wish to know more about. Feel free to watch the videos as many times as you wish and refer to the related topics below for further information.

  • How to Register for My Family Lounge

    Objectives:
    • Register to My Family Lounge
    • Sign into My Family Lounge

    We recommend you watch the video below in full screen mode to get the most out of the session.

     
    Recommended Reading:
    Register an account

  • How to Create Your First Waitlist Request

    Objectives:
    • Sign into My Family Lounge
    • Add your child’s details to the child section on your My Family Lounge dashboard
    • Create and complete a waitlist request

    We recommend you watch the video below in full screen mode to get the most out of the session.

     
    Recommended Reading:
    Create a waitlist application

  • How to Accept an Offer & Complete the Enrolment Form

    Objectives:
    • View the offer notification email from your child’s service
    • Sign in to your My Family Lounge Account
    • View the offer
    • Completing the enrolment form
    • Submit the enrolment form and confirm the offer (booking is now complete)

    We recommend you watch the video below in full screen mode to get the most out of the session.

     
    Recommended Reading:
    Accept an offer & complete enrolment form

  • How to make Casual Bookings in the My Family Lounge App

    Objectives:
    • Accessing your My Family Lounge account on your mobile phone (Google Play Store & Apple iStore)
    • Log in to the App
    • Understanding the calendar colour key
    • Create a casual booking
    • Marking your child as absent
    • Change or make bookings for your child

    We recommend you watch the video below in full screen mode to get the most out of the session.

     
    Recommended Reading:

    Accessing the My Family Lounge App

  • How to Make a Permanent Booking that has an Admin Fee

    Objectives:
    • Creating a permanent booking waitlist request/ Requesting a permanent booking
    • Viewing the mention of the admin fee
    • Being directed to pay the admin fee
    • Ezidebit secure payment section

    We recommend you watch the video below in full screen mode to get the most out of the session.

     
    Recommended Reading:
    Registering a waitlist application when an admin fee is required

  • How to Request a Change to an Existing Booking

    Objectives:
    • Log in to My Family Lounge
    • View existing recurring booking
    • Request & submit change of days

    We recommend you watch the video below in full screen mode to get the most out of the session.

     
    Recommended Reading:
    Request a change in days

  • How to Reset Your Password

    Objectives:
    • Locating the My Family Lounge log in box on your childcare service’s website
    • Selecting forgotten password
    • Review your recovery password email
    • Create and submit new password
    • Sign in to your My Family Lounge account

    We recommend you watch the video below in full screen mode to get the most out of the session.

     
    Recommended Reading:
    Forgotten Password

  • How to Change Your Email Address for Your MFL Account

    Objectives:
    • Locating the My Family Lounge log in box on your childcare service’s website
    • Selecting forgotten password
    • Review your recovery password email
    • Create and submit new password
    • Sign in to your My Family Lounge account

    We recommend you watch the video below in full screen mode to get the most out of the session.

     
    Recommended Reading:
    Changing your email address